Privacy policy

At Ultra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services.

Information We Collect

When you use our services, we may collect personal information about you, including:

  • Contact information, such as your name, address, email address, and phone number

  • Payment information, such as your credit card number, billing address, and expiration date

  • Usage information, such as information about how you use our services, including the courts you rent and the dates and times you use them

  • Communications, such as any correspondence between you and us, including emails and phone calls

How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and maintain our services, including reserving and managing court rentals

  • To process your payments and invoices

  • To communicate with you about your rentals and our services

  • To improve our services and customize your experience

  • To comply with legal obligations, such as tax and regulatory requirements

How We Disclose Your Information

We may disclose your personal information to the following third parties:

  • Service providers who help us provide and maintain our services, such as payment processors, IT service providers, and customer support providers

  • Business partners who offer services or products that may be of interest to you, such as local sports equipment retailers

  • Legal and regulatory authorities as required by law

We will not sell or rent your personal information to third parties for marketing purposes without your consent.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, use, disclosure, and alteration. We use industry-standard security technologies and procedures to safeguard your information.

Your Choices

You can choose not to provide certain personal information, but this may limit your ability to use our services. You can also request access to, correction of, or deletion of your personal information by contacting us using the information below.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice on our website or by email.

SMS Privacy Policy

This SMS Privacy Policy applies to the use of SMS (Short Message Service) communications by Ultra Padel to communicate with individuals who have provided their consent to receive SMS messages from us.

1. Consent

By providing your mobile phone number and opting in to receive SMS messages from us, you consent to the use of SMS communications for the purposes outlined in this policy.

2. Information We Collect

When you opt in to receive SMS messages from us, we may collect and store the following information:

  • Your mobile phone number

  • The content of SMS messages sent to and received from you

  • Information about the delivery and receipt of SMS messages

3. Use of Information

We use the information collected through SMS communications for the following purposes:

  • To send you transactional or informational SMS messages related to your account or interactions with us

  • To send you promotional or marketing messages, including offers, discounts, and updates about our products, services, and events

  • To improve our SMS communications and marketing strategies

4. Sharing of Information

We do not sell, rent, or lease your mobile phone number or SMS data to third parties for their marketing purposes. However, we may share your mobile phone number and SMS data with third-party service providers who assist us in delivering SMS messages or analyzing SMS campaign performance.

5. Opting Out

You have the right to opt out of receiving SMS messages from us at any time. To unsubscribe, reply "STOP" to any SMS message you receive from us. You may also contact us directly to request to be removed from our SMS messaging list.

6. Data Security

We take reasonable measures to protect the security of your mobile phone number and SMS data against unauthorized access, alteration, disclosure, or destruction.

7. Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our SMS messaging practices or legal requirements. We will notify you of any material changes to this policy by sending you an SMS message or posting a notice on our website.

8. Contact Us

If you have any questions or concerns about this SMS Privacy Policy or our SMS messaging practices, please contact us at ultrasupport@ultraclub.me

9. Data Retention

We retain your mobile phone number and SMS data for as long as necessary to fulfill the purposes outlined in this SMS Privacy Policy, unless a longer retention period is required or permitted by law. If you request to be removed from our SMS messaging list, we will securely delete or anonymize your mobile phone number and SMS data within a reasonable timeframe.

10. Customer Rights

You have certain rights regarding your personal information collected through SMS communications, including the right to access, correct, or delete your data. If you would like to exercise any of these rights, please contact us using the contact information provided in this policy.

11. Compliance with Laws

We comply with all applicable laws and regulations governing SMS communications, including but not limited to the Telephone Consumer Protection Act (TCPA) and the General Data Protection Regulation (GDPR). If you believe that we have violated your rights under these laws, please contact us immediately to resolve the issue.

12. Disclaimer

While we take reasonable measures to protect the security and privacy of your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your mobile phone number and SMS data. By opting in to receive SMS messages from us, you acknowledge and accept the inherent risks associated with SMS communications.

13. Updates to Contact Information

It is your responsibility to ensure that the contact information you provide to us, including your mobile phone number, is accurate and up to date. Please notify us promptly of any changes to your contact information to ensure uninterrupted communication and compliance with this policy.

14. Consent Recordkeeping

We maintain records of your consent to receive SMS messages from us, including the date and method of consent. These records are kept confidential and used only for the purposes of demonstrating compliance with applicable laws and regulations.

15. Third-Party Links

Our SMS messages may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

16. Notification of Changes

We reserve the right to modify or update this SMS Privacy Policy at any time. We will notify you of any material changes to this policy by sending you an SMS message or posting a notice on our website. Your continued use of our SMS messaging services after such modifications or updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Ultra
6301 NE 4th Ave
Miami, FL 33138, USA


Email: platform@ultraclub.com

By using our services, you agree to the terms of this Privacy Policy.